Frequently Asked Questions

Getting Started

Why should I use SmartRentOnline to pay rent online?

Do you still write checks to pay your rent while most of your financial accounts are managed online? Do you still go through the hassle of checking mail, writing the check, and dropping the envelope in the rental office or mailbox? With SmartRentOnline, you can manage all of your rent payment processes online.

How do I get started?

You can get started right away by signing up, which will take less than a minute. Sign up for a free trial by clicking on 'Get Started Now' button.
Security

Is SmartRentOnline secure?

Yes - SmartRentOnline's team has years of experience in developing secure eCommerce services. SmartRentOnline adheres to security best practices and PCI compliance framework. SmartRentOnline uses the same levels of physical and encryption security that banks do to protect the data.
Pricing

Who pays the transaction fee?

SmartRentOnline allows you to pick from one of the following three options:

  1. Landlord pays the transaction fees
  2. Tenant pays the transaction fees
  3. Landlord and tenant each pay 50% of the transaction fees

What are the details of the pricing?

For each rent payment transaction, there is a fee of $2.00. For most cases, this would be the only fee.
How It Works

How does it work? How do I pay rent online?

You will be able to set up your bank account from which they can pay rent. SmartRentOnline processes fund transfer through ACH transactions.

Does my landlord have to sign up with SmartRentOnline?

Yes. Here's how you and your landlord will link up in SmartRentOnline.

  1. Your landlord signs up at SmartRentOnline.com
  2. Landlord sets up the property in SmartRentOnline and then lets you know what your Property ID is
  3. You will use this Property ID to add to your account
  4. Landlord will verify that you have properly linked to the right property and approve the request
  5. You are now linked and can start paying rent online!

Can I set up auto payment?

Yes. You can also set up your notification so that you receive an email when the rent is successfully sent.

Can I pay with my credit card?

No. SmartRentOnline currently does not offer the ability to pay with your credit card. Credit card payment process normally incurs higher transaction fees, which may diminish the advantage of using a credit card (such as accumulating reward points). If you think we should offer this feature, please let us know.
Online Service

Can I access SmartRentOnline from anywhere?

Yes. Being an online service, SmartRentOnline can be accessed from anywhere at any time as long as you have Internet connectivity.

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